Effective Date: 01 July 2026
At Nuswantara Tour Travel, we understand that travel plans may change. This Refund Policy explains how cancellations and refunds are handled.
Tour Cancellations by Guests
Cancellation requests must be submitted in writing via email or other official communication channels.
Refund eligibility may vary depending on supplier policies and confirmed reservations.
Our standard cancellation policy is:
- More than 30 days before departure: Full refund minus any non-refundable transaction or booking fees.
- 15–30 days before departure: 50% refund.
- Less than 15 days before departure: No refund.
Certain customized tours, private tours, hotel bookings, permits, or special arrangements may be non-refundable.
Cancellation by Nuswantara Tour Travel
If we must cancel a tour due to circumstances within our control, guests may choose:
- A full refund; or
- Rescheduling to another available date; or
- Credit toward a future booking.
Force Majeure
No refunds shall be required for cancellations or itinerary changes caused by events beyond our reasonable control, including but not limited to:
- Volcanic eruptions
- Earthquakes
- Floods
- Severe weather
- Government travel restrictions
- Public health emergencies
- Political unrest
- Natural disasters
Where possible, we will assist guests in rescheduling their tours.
Transportation Delays
We are not responsible for losses resulting from:
- Flight delays
- Missed flights
- Ferry cancellations
- Railway disruptions
- Traffic congestion
- Border closures
Guests are encouraged to purchase comprehensive travel insurance.
Refund Processing
Approved refunds are generally processed within 7–14 business days.
Actual receipt of funds depends on the payment provider, bank, or credit card issuer.
Non-Refundable Costs
The following may be non-refundable:
- National park permits
- Entrance tickets already purchased
- Hotel reservations with non-refundable rates
- Third-party booking fees
- Payment gateway transaction fees
Changes Requested by Guests
Changes to confirmed bookings are subject to availability and may incur additional charges.
Contact
For cancellation requests or refund and returns inquiries, please contact Nuswantara Tour Travel through the contact information listed on our website.